Finalist

Entrepreneurial Leader of the Year Award

Mohammad Issack Santally

Finalist of the Entrepreneurial Leader of the Year Award

University of Mauritius - Mauritius

"Transforming beliefs into impactful initiatives through shared values"


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Summary

During my career, three defining moments illustrate my entrepreneurial leadership qualities. I led the e-learning initiative since 2009. The challenge was sustainability, given the disbelief of the academic community. We received the COL Excellence Awards in Distance Education in 2010. During Covid-19, we ensured the continuity of educational services through a resilient teaching and learning system, and in 2023, the university adopted blended and hybrid learning as mainstream educational delivery modes.
In Nov 2012 I established the NGO “Helping our People” with colleagues. Our objective was alleviation of poverty in Mauritius. We focused on four pillars: education, food, clothes, medical aid to vulnerable groups. To sustain the organization, we adopted a social entrepreneurship model relying on (i) youth empowerment [our students]; (ii) educator capacity-building educators as a service [to stakeholders like Microsoft], and (iii) consultancy services [benevolent inputs from our core members]. Within a 10-year period, the NGO trained 300+ educators, helped 150+ direct help beneficiaries, and witnessed a gross turn-over of approx. Euros 200K without recourse to public funds.
The third defining moment relates to impactful initiatives I led as Pro VC at the University from 2017 to 2022 namely: Internationalisation, Consultancy, University Ranking, Incubator activities, and University-Industry Engagement. The University was ranked in THE World University rankings in 2022; The overall project value (+30M MUR)from consultancies was at par and/or more than prior to the pre-covid period; more than 1M euros of industry-related revenue (2017-22) and the industry established its presence for the first time on campus through three high-tech labs.

Key People


Urmila Rajkumarsingh
Administrative Manager
University of Mauritius



Rita Parthyneviko
Administrative Manager
University of Mauritius



Navin Ramjing
Officer in Charge, Consultancy and Contract Research
University of Mauritius



Dr Oomesh Gukhool
Senior Lecturer / Incubator Committee Chairperson
University of Mauritius



Prof Santally Mohammad Issack
Pro Vice-Chancellor
University of Mauritius



Shailen Gungah
Director Human Resources
University of Mauritius


Acknowledgements

Special thanks to Caroline Koa Wing, our former liaison person from Microsoft (Mauritius) who supported the NGO in its early days of operation. Special thanks to the members/volunteers of the NGO who provided me with unflinching support since 2012. Special thanks here as well to Ronda, and Esther (we're keeping the organization name private for business reasons), our two colleagues who have trusted our work and recommended/retained our NGO for international services.

Thank you to Professor Jhurry, former Vice-Chancellor of the University of Mauritius who coined the vision of a research-engaged and entrepreneurial University.

Thank you to the current Vice-Chancellor, Professor Sobhee, for his trust, leadership, and continuous support to pursue the mission and objectives towards realizing the vision of a research-engaged and entrepreneurial university.

Images

Incubator projects

Students in the Incubator

Educator Capacity Building with Microsoft

COL Awards of Excellence 2010

Youth Empowerment - first year students working on an International Consultancy Project

Internationalisation - Graduates of the Leadership Development in ICT and Knowledge Society programme

Idea Space of the Innovation Lab

IMPACT STORY

Impacting lifes

The three main entrepreneurial competencies that characterize my personality are a sense of the big picture; being attentive to the opinion of others; and a willingness to take ‘smart’ risks. The main example for the year 2022 was the participation of the University of Mauritius in the Times Higher Education (THE) World Rankings. When the University of Mauritius was invited by THE to participate there was reluctance as the risk of not getting ranked could negatively impact the image of the University.
Having the big picture in mind, under my leadership, my team was convinced that if we managed to make it to the rankings then the benefits will outweigh the risks of not getting ranked. This is an example of a ‘smart’ risk as we had to think about mitigating any unwanted outcome from participating in the ranking exercise. The University was ultimately ranked among the first 1800 Universities by THE for the first time in its history and the only University in Mauritius to be ever ranked in a prestigious and recognized World Ranking of Universities. The rankings allow the University to consolidate its position as a research-engaged university and as the premier institution of Higher Education in Mauritius. It has also a positive impact as it brings a feel-good factor and a sense of satisfaction among the staff, students, and the Government, as our main funding agency.

LEARNINGS

Lessons learned

I believe in the adage “if you really desire something from the heart, then the whole universe will work towards getting you that”. I've experienced it many times, That’s the key leadership message I share with my team as a motivational speech.Leading change is a tedious journey, especially in large and mature public enterprises. Self-reliance, perseverance, active listening (of your peers/subordinates/mentors) and strategy are key ingredients for success. Sometimes, one must step back, reflect, and re-adjust one’s strategy. I gradually evolved as an emotionally intelligent leader.
Time and succession of events can lead to surprisingly positive outcomes. For instance, after struggling for years to overcome the scepticism towards technology-enabled learning, the pandemic gave an unexpected boost to the acceptance of e-learning, innovative pedagogies and assessment modes at the University.
In other situations, there is a need to compromise while keeping the big picture in mind. Often resistance to change comes out of fear of the unknown, and we get the buy-in of skeptics through inclusive leadership approaches. In the public sector, having good 'people skills' is essential, and good relations play a determining role in gaining acceptance. Finally, the trust and credibility of the leadership team bring comfort to stakeholders. When we set up the NGO, Microsoft Indian Ocean, and Islands agreed to work with us solely on the credibility and trust they had in me as the leader and the team based on previous interactions.

FUTURE PLANS

What's coming?

The SDGs. Universities have a key role to play to support Governments to progress in the SDGs. My key focus will be on how to step up our university’s engagement towards SDGs in terms of curriculum design, teaching, and learning as well as the research agenda. The University aspires to be part of THE Impact rankings as well, and this objective will pave the way for us to be more active on the sustainability agenda.

Youth empowerment. I perceive youth empowerment as a smart way to assist the university to fast-track its SDG agenda. Students are the key stakeholders of a university and represent the future of the country. Therefore, there is a need to get them more engaged in the SDG agenda and to develop their personality, leadership, and entrepreneurial abilities. An important aspect will be to get the students to help the University in the different spheres of its mission and activity areas.

Community Engagement and Empathy. Empathy is a key value that is getting eroded in a modern and materialist world. It is a value that I plan to inculcate and instill in the staff and students of the university through leadership training, community engagement activities, and motivational talks by leaders in the field.


KEY STATISTICS

39th

Ranked 39th in the African Shakers and Movers of Corporate Online Learning in the context of the e-Learning Africa 2018 Conference. https://learningnews.com/news/bob-little-press-pr/2018/africas-movers-and-shakers-in-corporate-online-learning-2018

300+

Trained in-service educators in informal capacity-building programmes on office productivity tools, leadership, and interactive materials development with the support of Microsoft (Mauritius and Indian Ocean)

150+

Direct help beneficiaries of the NGO “Helping our People” since 2013

30M+ MUR

Consultancy projects value secured by the University of Mauritius in 2022

1001-1200

University Ranking 2023 by Times Higher Education (THE)

7M+ MUR

Fund generation under NGO activities (2013-2022) without public funds

~75

Outgoing Erasmus+ Staff Exchanges (since 2018)

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